Thank you for choosing HigherEducationCentre.com for your educational needs. Our policy below explains the terms for refunds and cancellations for both our digital products and service offerings.

1. Digital Products

• Cancellation: Orders for digital products can be canceled within 48 hours of purchase if the product has not been accessed or downloaded.
• Refunds: Refunds for digital products are available if requested within 15 days of purchase unless mentioned otherwise for the specific product in the product description, provided the product has not been excessively used or accessed.

2. Services (Counseling, SOP Assistance, Scholarship Application Help)

• Cancellation: Services may be canceled up to 72 hours prior to the scheduled session or service delivery date.
• Refunds: If you are not satisfied with the service provided, please contact us within 48 hours of the service completion. Refunds for services are considered on a case-by-case basis and are subject to our discretion.

3. Processing Refunds and Cancellations

• To request a cancellation or refund, please contact us at support@highereducationcentre.com with your order details and reason for the request.
• We will review your request and respond with the outcome of your refund or cancellation request.
• Approved refunds will be processed and credited to your original method of payment within a 7 working days.

4. Technical Issues (For Digital Products)

• If you experience technical issues with our digital products, please contact us for support.
• In cases where technical problems prevent proper use of the product, we will offer a refund or exchange.

5. Service Quality Concerns

• If you have concerns about the quality of our services, we encourage you to contact us immediately. We are committed to providing high-quality assistance and will work with you to resolve any issues.

6. Accidental Purchases

• For accidental purchases, please inform us as soon as possible for a resolution.

7. Contact Information

• For any questions, concerns, or requests related to refunds and cancellations, please contact us at support@highereducationcentre.com.

We reserve the right to modify or update this policy. The most current version will always be available on our website. Your continued use of our services and products signifies your acceptance of these terms.